How we look after
your information.

Who we are

Morleys Carpets & Flooring Ltd is the data controller for personal information collected through this website and during enquiries, quotations and flooring projects.

Contact: sales@morleyscarpetsandflooringltd.co.uk · 01992 951009
Address: 22A Howard Business Park, Howard Close, EN9 1XE.

Information we collect

We may collect your name, email address, telephone number, property or project address, details of your flooring requirements, measurements, quotation information and any correspondence you send us. We also receive limited technical information needed to deliver and secure the website.

How and why we use it

We use personal information to respond to enquiries, arrange surveys, prepare quotations, supply and install flooring, manage payments and accounts, provide aftercare, meet legal obligations and protect our business and website. Our lawful bases may include taking steps at your request before entering a contract, performing a contract, complying with legal obligations and our legitimate interests in running and improving our services.

Sharing your information

We do not sell your personal information. We may share only what is necessary with trusted suppliers and service providers, professional advisers, payment or accounting providers, and authorities where required by law. Service providers must handle information securely and only for the agreed purpose.

How long we keep it

We keep information only for as long as needed for the purpose collected, including providing services, handling warranties or queries, and meeting tax, accounting and legal requirements. Enquiries that do not proceed are reviewed and removed when no longer reasonably required.

Cookies and browser storage

This website currently uses essential browser storage to remember your privacy preference. It does not currently set analytics or advertising cookies. If optional technologies are introduced later, they will remain disabled until you make a clear choice through the privacy banner. You can also clear saved website data through your browser settings.

Your rights

Depending on the circumstances, you may ask for access to your information, correction, deletion, restriction, portability, or object to certain uses. Where processing relies on consent, you may withdraw it. Contact us using the details above and we will respond in line with applicable data-protection law.

Security and international services

We use reasonable organisational and technical safeguards to protect information. Some website service providers may process data outside the UK; where this happens, appropriate safeguards should be used as required by data-protection law.

Questions or complaints

Please contact us first if you have a privacy question or concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.